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Terms and Conditions
Welcome to Holy Glow Tallow Co. By accessing and using our website, you agree to the following terms and conditions. Please read them carefully. If you disagree with any part of these terms, you may not access our site or make purchases.
1. General Information
Holy Glow Tallow Co. offers organic, handcrafted tallow skincare products. By purchasing from our site, you acknowledge that our products are made using natural ingredients and may vary slightly in color, texture, and scent.
2. Eligibility
By using our website and purchasing products, you confirm that you are at least 18 years of age or have permission from a legal guardian to make purchases.
3. Product Use and Disclaimer
Our products are for external use only. Holy Glow Tallow Co. is not responsible for any allergic reactions or adverse effects. We recommend testing a small amount on your skin before full use, especially if you have known skin sensitivities or allergies.
4. Orders and Payment
All orders are subject to product availability. Prices and availability are subject to change without notice. Payment is due at the time of purchase, and we accept major credit cards and other online payment methods as listed on our website.
5. Shipping and Delivery
We ship and strive to process orders promptly. Shipping times may vary, and we are not responsible for delays due to courier or postal service issues. Any customs or import taxes are the responsibility of the buyer.
6. Returns and Refunds
Due to the nature of our products, we do not accept returns. However, if there is an issue with your order, such as damaged or defective items, please contact us within 7 days of receiving your order, and we will work to resolve the issue.
7. Limitation of Liability
Holy Glow Tallow Co. is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products. Our products are not intended to diagnose, treat, cure, or prevent any disease, and they are not a substitute for medical advice.
8. Privacy Policy
Your privacy is important to us. We collect only the necessary information for order processing and shipping. For more information, please refer to our Privacy Policy.
9. Intellectual Property
All content on this website, including product descriptions, images, and branding, is the property of Holy Glow Tallow Co. and may not be reproduced without permission.
10. Changes to Terms and Conditions
We may update these terms periodically without notice. Please review this page regularly to stay informed of any changes.
11. Contact Information
If you have questions about these terms, please contact the Holy Glow team at Holyglowtallowco@gmail.com.
Return and Refund Policy
Thank you for shopping at Holy Glow Tallow Co.! We take pride in crafting quality, organic tallow skincare products and strive to ensure customer satisfaction. Please review our return and refund policy below.
1. Returns
Due to the handmade and organic nature of our products, we cannot accept returns. We encourage you to review product descriptions and ingredients carefully before purchasing to ensure they suit your needs.
2. Damaged or Defective Items
If you receive a damaged or defective item, please reach out to us within 30 days of receiving your order. Contact us at Holyglowtallowco@gmail.com with your order number, a description of the issue, and a photo of the damaged item. We’ll assess the situation and, if eligible, provide a replacement or issue a store credit.
3. Refunds
Refunds are only issued in cases where products are damaged or defective upon arrival, and no replacement is available. If a refund is granted, it will be processed to your original payment method, and you will receive a confirmation once it is issued.
4. Exchanges
We do not offer exchanges due to the nature of our products. If you have a concern with your order, please reach out to us, and we’ll be happy to assist.
5. Cancellations
Orders may only be canceled within 24 hours of placing them. Once processing begins, we are unable to modify or cancel your order.
6. Contact Us
For any questions or concerns regarding returns, refunds, or other issues, please contact the Holy Glow team at Holyglowtallowco@gmail.com We’re here to help!
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